Overall Purpose of the Job

To ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Main Accountabilities

• Establish and build positive client relationships with defined clients.
• Serves as clients’ day-to-day contact on GMM Products and Services, predominantly MIDAS.
• Ensures contract fulfilment to specifications including timeliness and quality whilst maintaining client expectations.
• Researches, analyzes and responds to client enquiries that require an in-depth understanding of the client and products.
• Interprets data and determines appropriate resolution of business issues.
• Conduct client training on GMM Products
• Conduct client service meetings at customer site.
• Produce complex ad-hoc studies for defined clients.
• Where agreed, takes responsibility for maintaining and growing revenue from existing services.

Candidate Requirements

• Bachelors degree or equivalent
• Experience in a client facing analytical role
• Fundamental knowledge of concepts, practices and procedures of the client service field.

§  Pharmaceutical experience required

§  Proficiency in PC applications, Excel and PowerPoint

§  Fluent in English and French

Additional Requirements

• Ability to explain complex processes to someone with little knowledge.
• Ability to identify potential issues and engage the appropriate parties in order to solve the problem or minimize the negative impact to the business.
• Extensive knowledge of IMS products & services.
• Additional languages would be an advantage.